Media Media releases Inquest finds serious failures at Sodexo run HMP Peterborough contributed to death of Annabella Landsberg 4 April 2019 Before Sean HorsteadAssistant Coroner for Cambridgeshire and PeterboroughHuntingdon Town Hall 18 March to 4 April The inquest into the death of Annabella Landsberg, who was 45 and had Type 2 diabetes, has concluded finding a catalogue of serious failures in HMP Peterborough, a private prison run by Sodexo. After two weeks of evidence, the inquest jury found “failings on the part of the prison, healthcare staff, GPs and custody officers that contributed to the death of Annabella Landsberg”. Annabella was born in Harare, Zimbabwe and lived in Worthing, West Sussex. Known to her family as Bella, she was described by them as being very caring and intelligent. After a few months in other women’s prisons, Annabella was transferred to HMP Peterborough in May 2017. Annabella was found unresponsive and taken to Peterborough City Hospital from HMP Peterborough on 3 September 2017 where she died three days later. Prior to being hospitalised, Annabella was critically unwell from around 7pm on 2 September 2017. She had been restrained by prison officers, and from this point on was observed to be lying on the floor without a pillow or mattress, not engaging or responding in any way. Throughout this 21 hour period, both discipline and healthcare staff observed Annabella on numerous occasions but failed to recognise how ill she was, considering instead that she was faking illness. Annabella died in hospital on 6 September 2017. On arrival at hospital she was found to be severely dehydrated and suffering from multiple organ failure. The inquest found the medical cause of death was a result of complications of hyperosmolar hyperglycaemic syndrome and rhabdomyolysis arising from Type 2 diabetes. The jury found the following failures probably contributed to her death: HMP Peterborough prison, management and systems in place failed to provide healthcare for chronic illnesses equivalent to that in the community, specifically the absence of a diabetic pathway and dedicated diabetic nurse. Unsatisfactory staffing levels and an overreliance on agency staff reduced the continuity of care. Failure to provide adequate training to medical staff on the consistent use of medical records system. A lack of awareness of Annabella’s diabetic status by healthcare staff and GPs, as a result of inadequate checks of medical history, resulting in a number of missed opportunities to recognise Annabella’s diabetes. The jury also found the following failures probably contributed to Annabella’s death: Failure to provide any medical observations following use of force that left Annabella on the cell floor. Failure by discipline staff to provide adequate welfare checks and lack of knowledge of residents chronic health conditions that might affect their wellbeing. Repeated failings to recognise the severity of the situation from diabetic symptoms such as oral thrush, dizziness, faintness, dry mouth and legs not working in combination with the lack of awareness of Annabella’s diabetic diagnosis. The inquest heard evidence that in the afternoon of 3 September 2017, Annabella was noted by discipline staff to have wet herself. A nurse was called to come and assess her, but instead of conducting any physical observation, she threw a cup of water over Annabella believing her still to be faking illness. Following their investigation, the Prison and Probation Ombudsman recommended that one of the nurses involved be referred to the Nursing and Midwifery Council. Sodexo report that on 7 September, the nurse was suspended from duty and she remained suspended until she was dismissed without notice on 30 January 2018. Many of the prison and healthcare staff giving evidence said that they were unaware of Annabella having Type 2 diabetes, despite this being clear in her medical records. They described Annabella’s behaviour as challenging. On two occasions Annabella was located in the segregation unit as a means to try and manage her behaviour. Annabella had been diagnosed with HIV and suffered a brain injury as a result of TB since 2007. In December 2016, she was diagnosed with Type 2 diabetes which was to be managed by diet. Annabella’s family reported that her behaviour started to change after she became unwell in 2007 and she started acting in a challenging and childlike manner. Annabella spent time in supported accommodation and was in touch with social services, but her family say she did not receive enough support from them. The expert evidence heard confirmed how very ill Annabella was from the evening of the 2nd of September, expressing the view that by midnight she had become irreversibly ill and her chances of survival were very low. Therefore delay in providing medical assistance inevitably impacted on her chances of survival, but that had signs of her having high levels of glucose been acted upon prior to midnight on the 2nd of September she would have survived. At the time of her death there was no diabetic pathway or diabetic nurse in place at HMP Peterborough, something that is available in GP surgeries. The minutes of internal meetings disclosed to the inquest showed that concerns around the lack of diabetic services in the prison were raised over several months, if not years, with no effective action being taken by Sodexo to address this serious gap in their healthcare delivery at HMP Peterborough. In the past ten years, ten women have died in HMP Peterborough. In December 2018, the inquest into the death of Natasha Chin, a black woman from London who died in another Sodexo run prison, HMP Bronzefield, found neglect and systemic failures by prison and healthcare providers contributed to her death. Sandra Landsberg, Annabella’s sister, said: “Since she became unwell, I always felt Bella did not understand the consequences of her actions and responded more like a child than an adult. She had contact with social services but did not receive much support. As a family we tried to get Bella the help she needed when we knew she was not able to look after herself, but nothing changed. It was very distressing to learn that my sister was left on her cell floor for so long when she was so unwell, repeatedly considered to be ‘faking it’. My sister will not come back but no other family should have to go through this. Prisoners should be properly supported and looked after.” Deborah Coles, Director of INQUEST, said: “Annabella was a black woman with multiple vulnerabilities. That she came to die a preventable death in such appalling circumstances is shameful. Distress of black women in prison is too often disbelieved and viewed as a discipline and control problem. Annabella needed care and therapeutic support but instead suffered dehumanising, ill treatment. This is the second recent inquest to show private provider Sodexo’s shocking failures to meet the basic healthcare needs of women in prison. Sodexo continue to profit from running harmful services. We call on the Government to urgently review their prison contracts. This critical outcome highlights the important role that a properly conducted inquest can have in uncovering systemic failures to protect women in both private and public prisons.” Megan Phillips of Bhatt Murphy Solicitors who represented the family said: “This case has revealed shocking failures by both discipline and healthcare staff at HMP Peterborough. Although Annabella became critically ill on the evening of 2 September 2017 an ambulance was not called until 3pm the next day, and during that time she was left, on the evidence heard by the experts to the inquest, semi-comatose on the floor of her cell while her health deteriorated. Annabella had been at HMP Peterborough for over 3 months, and there were clear flags in her medical records, including with respect to her diabetes. Yet numerous members of the healthcare team failed to read her notes, and key healthcare staff were unaware that she even had diabetes. Disturbingly, the inquest heard that there was no specialist diabetics nurse at the prison, and no system in place to manage residents with diabetes. Sodexo, the private providers of healthcare services at HMP Peterborough were aware that their systems for dealing with chronic illness were inadequate, and it is unconscionable that it has taken this avoidable death for them to address those failings in any meaningful or effective way.” ENDS NOTES TO EDITORSFor further information please contact Lucy McKay on email or 020 7263 1111. The full jury narrative conclusions are available on request.INQUEST has been working with the family of Annabella Landsberg since her death. The family is represented by INQUEST Lawyers Group members Megan Phillips and Michela Carini of Bhatt Murphy Solicitors and Alison Gerry of Doughty Street Chambers. Others interested persons represented at the inquest include a nurse, two GPs and Sodexo Justice Services. The Nursing and Midwifery Council were also interested persons. CASE BACKGROUND In February 2016, Annabella was remanded in custody in HMP Bronzefield and later sentenced to four years’ imprisonment for committing offences whilst subject to a suspended sentence. In May 2017, after spending some time in HMP Bronzefield and then HMP Send, she was transferred to HMP Peterborough. Evidence heard at the inquest was regularly reported on by Poppy Noor at the Guardian. See coverage from the opening, prison officers’, nursing staff, nurse Lesley Watts, and medical experts. PRISON BACKGROUND In January 2018, HM Inspectorate of Prisons published a critical inspection report on HMP & YOI Peterborough. Annabella’s sister spoke to Channel 4 News about her concerns. In July 2018, the Care Quality Commission, who inspect healthcare in prisons, identified that the quality of healthcare provided by Sodexo in HMP Peterborough required significant improvement. They issued a warning notice to them highlighting their need to ensure that there were care plans in place to evidence the ongoing care and treatment for patients with long term conditions. Full CQC report and follow up from December 2018. In the past ten years, ten women have died in HMP Peterborough. These include Charlotte Nokes, 38, who died on 23 July 2016. The cause of her death awaits classification and Diane Waplington, 40, who died a self-inflicted death on 16 May 2014. WOMEN IN PRISON In May 2018 INQUEST published Still Dying on the Inside: Examining Deaths in Women’s Prisons. The report highlights the lack of action from successive governments to prevent deaths and puts forward a series of recommendations to close women’s prisons by redirecting resources from criminal justice to community-based services. In November 2018 the Health and Social Care committee published a report on Prison Health, echoing the concerns from both written and oral evidence given by INQUEST to the inquiry. See the INQUEST media release for more information. In June 2018 the Ministry of Justice launched a long awaited ‘Female Offenders Strategy’. INQUEST responded, saying much of the strategy was unsubstantive, empty rhetoric. Since the 2007 publication of Baroness Corston’s seminal review on women in the criminal justice system, which was hailed by many as the blueprint for change, there has been little long-term systemic change and many of the recommendations she made have yet again been ignored. In the period since her review was published there have been 104 deaths in women’s prisons.